The highly competitive telecoms industry gets more customer-focused with corporate Customer Relationship Manager tasked to establish continuing partnership with corporate clients. The position is basically similar to account management but is more concerned with post sales client servicing to ensure the client remain happy.
Telecoms Customer Relationship Manager Resume Template
Gerry J. Hernandez
Sweetwater, Miami, Florida
To land a management position as a customer relationship manager in your telecoms franchise area.
Summary of Qualification
- Six years of experience dealing with corporate clients in the telecoms industry.
- Excellent communication skills in English and Spanish
- Above average management and organizing skills for leading a team in maintaining high profile market presence with clients.
Career Experience/Job History
2007 – Present: Customer Relationship Manager. AT&T Telecoms
- Manage and supervise a team of customer relations agents tasked to handle various corporate clients in the assigned sales area.
- Provide the decision support for field agents to make ad hoc rate adjustments to compensate clients during failure on the company’s end to deliver services as stipulated in the service level agreements
- Authorize upward adjustments in bandwidth allocation for clients as requested.
2004 – 2007: Customer Relationships Officer, Sprint Telecoms
- Establish continuing rapport with corporate clients with regular contacts to proactively check they are getting the standards in the service level agreement.
- Provide periodic performance report on customer retention profile
2004 – Present: various in-house seminars on customer management
2001 – 2004: Bachelor of Science in Management, Glendale Career College – Oceanside
Professional reference will be furnished upon request.
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