Business process outsourcing requires the identification of Subject Matter Experts (SMEs) who are veteran senior workers or supervisors of teams who will be replaced by overseas or offshored processors. This position is important to ensure seamless continuity from onshore to offshore processing. These SMEs are sent overseas to ensure complete knowledge transfers to foreign workers who will be taking over the process at significantly lower operating costs. The position is not open to external hires but is applied for within the company that has announced the outsourcing move.
Subject Matter Experts Resume Template
Brandon T. Schuster
S. Graham St., Charlotte, North Carolina
Phone: (704) 477-7998
To be assigned as a Subject Matter Expert in accounting outsourcing plans
Summary of Qualification
- 13 years of experience in the billing and accounting departments of two companies.
- Excellent organizational and computational skills
- Excellent verbal and writing communication skills.
Career Experience/Job History
2002 – Present: Supervisor, Billing Operations, Purple Cross Health Insurance, Ins. NC
- Coordinate with sales group to ensure correct tariff rates apply to heath insurance applicants.
- Maintain updated G/L data for client accounts
- Produce correct and timely insurance billing statements by mail or via online access
- Process and update payment record histories for clients in assigned branch or location.
1997 – 2002: Invoicing Clerk, Virgin Telecoms, LA.
- Produce updated billing statements and ensure accuracy prior to sending to clients by mail or via online access.
1997 – 2005: Various in-house trainings and seminars on SAP Financials
1997: Passed Certified Public Accountant licensure.
1993 – 1997: Bachelor of Science in Accountancy, UCLA
Professional references to be furnished upon request
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