Cashiers and sales agents can do refunds in retail but some industries require a processing lead time to adjudicate refunding customers.  The process often requires verification that the customer’s money has indeed entered the company’s accounts and that a refund has been approved for whatever reason.  There would be procedural accounting reversals and this may require further approvals in a corporate accounting system.  Airlines are often among the many companies that have an elaborate revenue management system to prompt a refund of ticket purchases when authorized.  They allow refunds on only ticket that are not promotional in nature.

Refunds Clerk Resume Template

Franklin K. Caplan

Belvedere, Atlanta, Georgia

Phone:  404-657-1134


To occupy a position as a Refunds Clerk in an airline or financial company

Summary of Qualification

  • More than a decade experience as a Refunds Clerk in an airline company.
  • Excellent verbal and writing communication skills, interpersonal and social skills as well as organization skills

Career Experience/Job History

2004 – Present:  Refunds Clerk, Continental Airlines

  • Accept and process approved refund requests by checking airline accounting database of actual transactions as approved
  • Recommend refund amount to Refunds Manager
  • Advise customer by phone or email that refunds are ready to be picked up
  • Effect money transfer to authorized banks.
  • Journalize the fund reversal entries in the company’s accounting ledgers.


1999 – Present:  Various in-house training and 3rd party seminars or funds management, airline ticketing operations and accounting system.

1995 – 1999: BS in Economics, Washington State University

Professional reference will be furnished upon request