Cashiers and sales agents can do refunds in retail but some industries require a processing lead time to adjudicate refunding customers. The process often requires verification that the customer’s money has indeed entered the company’s accounts and that a refund has been approved for whatever reason. There would be procedural accounting reversals and this may require further approvals in a corporate accounting system. Airlines are often among the many companies that have an elaborate revenue management system to prompt a refund of ticket purchases when authorized. They allow refunds on only ticket that are not promotional in nature.
Refunds Clerk Resume Template
Franklin K. Caplan
Belvedere, Atlanta, Georgia
To occupy a position as a Refunds Clerk in an airline or financial company
Summary of Qualification
- More than a decade experience as a Refunds Clerk in an airline company.
- Excellent verbal and writing communication skills, interpersonal and social skills as well as organization skills
Career Experience/Job History
2004 – Present: Refunds Clerk, Continental Airlines
- Accept and process approved refund requests by checking airline accounting database of actual transactions as approved
- Recommend refund amount to Refunds Manager
- Advise customer by phone or email that refunds are ready to be picked up
- Effect money transfer to authorized banks.
- Journalize the fund reversal entries in the company’s accounting ledgers.
1999 – Present: Various in-house training and 3rd party seminars or funds management, airline ticketing operations and accounting system.
1995 – 1999: BS in Economics, Washington State University
Professional reference will be furnished upon request
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