A Help Desk Staff is responsible for answering and assisting inquiries made by individuals be it in a call center or front desk staff for a company. They must have sufficient knowledge and understanding of the process or product that they handle so as to provide immediate action and answer to the inquiry to resolve issues and concerns in a timely manner.

Help Desk Staff Resume Template

Ron Thomas

South Bend St, NV

Reno, 85642

Phone: (885) 743-1718



Interested in a position of a Help Desk Officer  and/or Customer Relations Representative for a fast and growing company

Summary of Qualification

  • Excellent written and verbal communication skills
  • Possess understanding and communication ability in 5 languages
  • Trained and worked as a Customer Relations Specialist for a reputable vehicle company
  • Can work under minimal supervision and a team player

Career Experience/Job History

2007 – 2011: Customer Relations Specialist, General Motors

  • Handled inquiries and assistance for different types of cars produced by General Motors
  • Troubleshoot and find solutions for customer concerns and inquiries
  • Awarded multiple times as one of the top agents for the said company
  • Excellent customer rapport and relations with callers
  • Attended training and work development seminars by the company

2005-2007: Reservation Sales Agent, InterContinental Hotels Group

  • Assisted and booked hotel reservations for guest all across United States
  • Responsible for satisfying guests needs in finding a hotel suited for them
  • Informs guest of amenities and services offered by a specific hotel
  • Participated in trainings and cross training within the company for customer relations and additional offered and promotions set by the hotel industry
  • Conducted several ocular inspection of the different hotels in the company
  • Participated in outreach programs set by the company both in support of advocacies like helping the environment and also helping disaster victims


1998-2002: Bachelor of Science in Communication Arts, Saint Joseph Community College

2001: Apprentice Training for DWIZ as a Disc Jockey

Professional reference will be furnished upon request