Customer Service Manager Resume Template

The duties of a customer service manager involve taking care of the customer service policies and procedures of an organization. The main objective of the customer service manager is to ensure customer satisfaction at all times.

The candidates applying for these jobs must have excellent communication verbal and written communication skills. They are also required to possess relevant experience in the related fields .Bachelors degree is the minimum qualification required for this job.

Customer Service Manager Resume Template

Jenny Thatcher

London UK

Mobile: 07891 45648791


Objectives: Energetic and focused customer care manager looking for suitable positions in a reputed company.

Professional Experience

2006 – 2010 Customer Care Manager, Gordon Retails, London


  • Ensuring that the business achieves the highest level of customer satisfaction.
  • Developing and implementing customer service policy for the organization.
  • Managing the sales office team.
  • Liaising with key customers across all levels by resolving queries and solving customer issues.
  • Maintaining accurate client record.

Professional Experience

2005– 2006 Customer Care Executive, O-cola, London


  • Adding to complaints of the customers.
  • Providing response to the customers issues through emails.
  • Escalating unsolved customer issues to a higher level.
  • Updating the database with the records of the complaints registered by the customers.


  • Bachelors in  Economics  Hampshire University  2004
  • High School Diploma, Dukes High School , London 2000


  • Best customer care executive O-cola  2006


  • Chess
  • Basketball


Can be provided upon request

Category: Customer Service Resume Templates

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