Customer Service Administrators formally require a person to interact directly with a customer on some level and provide clerical support for sales team. The interaction can be done on the phone, via email or telephone, or even in person. Typical duties of service administrators include organizing appointments, help customer process their purchase and track their orders, to promote communications, and maintain professional relationship with customers and taking notes during meetings, including getting management support when necessary. Basically, a customer service administrator needs to be able to handle variety of duties, many of which can change on a daily basis

Customer Service Administrator Resume Template

Lambert Simmons

Little Rock 78 Rd.

Jacksonville, Florida 1265

Phone: (212) 151-3109


Seeking a position in Customer Service where my extensive experience will be further developed and utilized.

Summary of Qualifications:

  • Excellent communication skills both in oral and written
  • Excellent typing skills, and familiar with various forms of office equipment, from computers to the phone system
  • Proficient in various sales related software and programs
  • Strong interpersonal skills and work ethic
  • Quick learner
  • 7 years of customer service
  • Extremely productive in high volume and high stress environment
  • Self-confident  and ability to adapt a fast paced environment

Career Experiences:

2003 to present: Customer Service Manager; Tell Telecommunications; Jacksonville, Florida

  • Responsible for the supervision of staffs within customer service department
  • Responsible for the recruitment and training of customer service agents
  • Managed the requirements of high volume accounts
  • Extensive follow up procedures to interested customers
  • Maintaining successful account retention
  • Organized market research surveys from customers to obtain feedbacks on sales techniques, follow-up methods and quality of after sales service
  • Developed new policies and procedures through customer feedbacks
  • Handled management of all active and idle accounts
  • Handled all public relations

2001-2003: Customer Service Representative; Fox Digital Inc.; Jacksonville, Florida

  • Supported the sales team, ensuring all sales objectives are met
  • Responding to calls, problem solving and providing information on new sales accounts
  • Worked with new customers and implementing  new systems of new accounts
  • Assisted in the development of new policies and procedure
  • Assisted in the training of a new customer service agents
  • Assisted in market research surveys on customers’ requirements
  • Prepared weekly sales reports for the sales management


1997-2001: Bachelor of Science in Marketing; Jacksonville College; Florida

Professional references would be provided upon request