Cruise Hospitality Directors are the equivalent of customer relations directors but working on cruise ships. They are responsible for pampering passengers and delivering a rewarding cruise experience as promoted. They oversee the proper use of ship deck resources and the deployment of people to ensure that promised services are correctly performed to achieve customer satisfaction.
Cruise Hospitality Director Resume Template
Terrence V. Hunter
Sweetwater, Miami, Florida
Phone: (305) 576-7992
To work as a Cruise Hospitality Director for large cruise line
Summary of Qualification
- 13 years of experience in the travel industry with focus on sea travel as a cruise hospitality director in the last 5 years
- Excellent time management and organizational skills
- Excellent verbal and written communication skills
Career Experience/Job History
1999 – Present: Cruise Hospitality Director, Southhall Cruise Lines, Miami
- Oversee passenger use of leisure and health facilities, restaurants, and rooming amenities and entertainment concessionaires.
- Randomly meet with customers on board to check they levels of satisfaction with cruise services and to take not of their complaints and suggestions
- Assist cruise marketing and promotions managers in developing cruise events and specifying onboard services
- Prepare post travel reports to documents incidents and customer feedback.
- Direct, administer and supervise a team of customer relations officers assigned for the cruise.
- Coordinate with ports of call to anticipate cruise stops and passenger disembarkation for city tours and other activities.
2000 – 2002: MBA, Boston University
1994 – 1997: BA Travel and Tourism, University of Nevada, Las Vegas campus
Professional reference to be furnished upon request.
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