Credit and Collection Clerks work for credit companies usually those who issue credit cards.  They are responsible for collecting payments from clients with delinquent accounts as shown in their records.  Credit and Collection Clerks monitor client accounts and update them whenever payments have already been made.  In cases of delinquencies, they inform clients about their dues and offer payment terms to ensure that payments may be made.

Credit and Collection Clerk Resume Template

Mark Sanders

9090 West Grove

Massachusetts, 7893

Phone: (212) 210-2100


Hard working and highly reliable individual seeking for a position as Credit and Collection Clerk

Summary of Qualification

  • Excellent in prompt monitoring and updating of billing records
  • Very good accounting and computation skills
  • Excellent social and interpersonal communication skills and with knowledge on federal laws governing credit companies and their policies
  • With skills in operating computerized or manual programs for keeping records
  • Knowledgeable in drafting payment terms and conditions according to the company’s policies and regulations

Career Experience/Job History

2008 – 2011: Credit Collection Representative, American Maybank

  • Evaluated client records, identified and listed clients with pending payments and overdue
  • Drafted collection notices with attached credit card transactions and brief description of policies for delinquencies
  • Made phone calls to clients with bad records and informed them of penalties and charges that come with delinquent accounts
  • Recorded and documented accounts and updated the management summarized standing of the company’s credit line
  • Ordered for repossession of properties and service disconnections for uncooperative clients

2004 – 2008: Collection Representative, American Health Insurance

  • Evaluated insurance payment records of clients and identified those with pending payments and overdue
  • Informed clients of their delinquencies and dues through phone calls, emails and snail mails with attached description of their account
  • Verified information and receive credit card payments over the phone and the website and checked whether payments have been entered in the company


2000-2004: High School Diploma, West Grove High School

Professional reference will be furnished upon request