BPO (Business Process Outsourcing) Solutions Architects work with the BPO Account or Sales managers who are convincing local companies to outsource their rule-based business processes to overseas processing. The design and develop the outsourcing project plan by studying current work methods, policies, systems and procedures in business processes targeted for outsourcing to ensure they are mirrored cost effectively in offshored processing.
BPO Solutions Architect Resume Template
Dwight G. Gaylord
Hudson St., Buffalo, NY
Phone: (718) 909-0991
To work as senior BPO Solutions Architect for an outsourcing company.
Summary of Qualification
- 11 years of experience as a solutions architect with the last 5 years in a BPO company.
- Excellent organizational and computational skills
- Excellent verbal and writing communication skills.
Career Experience/Job History
1999 – Present: BPO Solutions Architect, Accenture, NYC
- Work closely with client outsourcer to capture all pertinent information behind the business process including automated systems, policies, decisions support systems, procedures and coordinating requirements with external offices and departments.
- Work with Account Managers in developing the BPO solution prior to presenting to clients for approval.
- Work with overseas Accenture centers to brief BPO mobilization managers to identify local requirements and gather cost information for correct client billing
- Modify and adjust solutions plan according to realities in project management
1999 – 2003: Systems Architect, Dunes Systems Solutions, Ltd.
- Work with programmers, network engineers and clients in defining the technical and functional specification in developing and customizing application systems.
1999 – present: various in house seminars and trainings in solutions architecting
2000 – 2001: Masters in Mathematics, Salus University, Elkins Park
1996 – 1999: BS in Computer Science, UCLA
Professional references to be furnished upon request
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