The seamless transfer of back office operational processes to an offshore location can often be transitioned with a BPO Operations Head who is often from the company outsourcing the services or is familiar with the process at entry level compensation. The position is dependent on the process being outsourced, often an accounting, billing or call center operation.

BPO Operations Head Resume Template

Harold F. Pontiac

Fountain Valley, LA, California

Phone: 0818-455-6578


To land in a BPO operations work in billing as transition head

Summary of Qualification

  • Seven years experience in the accounting department specializing in pricing and billing function supporting account management.
  • Excellent verbal and written communication skills in English
  • Excellent management and organization skills for project management.


Career Experience/Job History

2003 – Present:  Systems Billing Manager, SAS Software

  • Coordinate with account management on billable project management work performed fro the client
  • Ensure that all project payables are properly reviewed, cleared and approved prior to being billed to the client
  • Maintain and update the tariff table for all standard project deliverables
  • Coordinate with account managers in proving accurate cost estimates for any project.
  • Provide regular project cost updates compared with budgets to account managers
  • Provide management reports on sales performance as required.
  • Ensure that automated billings systems are properly updated.



2003 – 2005: Various in-house people management and project management seminars

2004:  Passed Certified Public Accountant licensure.

1999 – 2003: Bachelor of Science in Accountancy, Capella University – Bachelors

Professional reference will be furnished upon request.



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