A Bank Operations Manager is responsible for supervising, coordinating and delegating effectively the activities of personnel involved in internal operations in the bank. His job entails day to day management of operations in the bank, directing various bank departments and local branches and ensuring all transactions run smoothly. Bank Operations Managers do work flow between the banks’ administrative and operations staff.  They also solve any customer issues that may arise and make sure banks’ customer service meets company standard.

Bank Operations Manager Resume Template

Kent Hudgens

Hale St. 44

Nova Square, Nevada 7562

Phone: (672)312-3213



Responsible and dynamic professional seeking for a position as Bank Operations Manager

Summary of Qualifications:

  • Possess strong analytical and ability to make well thought out decisions
  • Detail –oriented, efficient and organized with extensive experience in accounting systems
  • Handled various administrative tasks with diligence
  • Effective communicator and able to deal with change
  • Adept in computer applications
  • With personal integrity
  • Customer service oriented person

Career Experiences:

2008-2011: Operations Manager; America’s First Bank; Nevada

  • Providing clearing services for a nationwide customer base
  • Developed policies, monitored quality and productivity of the bank services
  • Administered the operations budget
  • Developed strategic operational enhancements
  • Maintained banking security controls
  • Carried out routine banking audits
  • Provided services to meet customer demands
  • Offered products, services and necessary procedures to new customers

2004-2007: Assistant Bank Operations Manager: Nevada Bank; Nevada

  • Trained and mentored new employees and monitor their performances
  • Assisted in evaluating establishment procedures and recommends changes
  • Interacted to clients and resolve any account related problems
  • Explained services to potential clients to generate additional business
  • Assist in examination, evaluation and process of loans
  • Prepared and maintained record of financial transactions in print and data base
  • Assisted tellers to balance daily transactions

Education: 1999-2003: Bachelor of Science in Financial Management; University of Nevada

Professional references would be furnished upon request