IT Support Resume Template


With increasing number of organizations that are becoming largely dependent on IT infrastructure the opportunities in IT Support field are increasing live never before.

The support executive is usually responsible for handling customer calls on the specific IT related products or services. They have to resolve the issues of the clients over phone, email or manually. Many IT companies have their own products. IT Support executive is expected to have complete operational knowledge of these products and aide the customers for their proper functioning. The products may be either software or hardware. They can also be IT related business process services.

IT Support Resume Template


Michael Johns
2001 St Johns Street

East End Fields, MA 90876
Phone: (386) 987520
Michael.johns@youremail.com

Objective:
Seeking the job as IT Support Engineer in leading IT Services Company that can use my skills to the maximum.
Summary of Qualifications:

• Excellent communication and interpersonal skills.
• Fast learner, good client handling capabilities.

Career Experience/Job History:
2005-Present
Webask IT Services Inc
IT Support Engineer

• Handle customer calls with respect to company product and resolve their queries.

• Escalate major issues to senior support staff and follow up to get the issue closed.

2000-2002
PrintGood Printer Cartridge Inc
Product Support Executive

• Deal with customer complaints and queries and provide appropriate suggestions.

• Responsible for attending client calls and resolving cartridge related problems.

Achievements:

• Received highest customer satisfaction ratings in 2001.
• Represented New York State in national level swimming championships.

Education:
2000 -2002
New York State University, Masters in Electronics and Telecommunication
1996-2000
New York State University, Bachelors in Computer Science and Engineering

References upon request

Category: IT Resume Templates

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