Insurance Customer Service Agent Resume Template


The job involves resolving customer’s problems and investigating the case with the customers in person or over the phone. Review the claims status with the dealers as per the standards of the company and help the customers. The main aim is to resolve the issues smoothly; however, the customer service agents are required to escalate the issue to the next level if necessary.

Insurance Customer Service Agent Resume Template

Career Objective:

To be a part of well recognized organization and utilize my skills and knowledge and contribute to the growth of organization

Amy Thomas

1234, Tron Street,

Newtown, PA

(123) 456 -5890

At@umail.com

Professional Forte:

  • In-depth knowledge of insurance policies and their strategies.
  • Proven ability of resolving complex issues related to claims.
  • Good management skills.
  • Excellent verbal and written communication skills.
  • Excellent analytical skills and a good team player.
  • Proficient in multitasking.
  • Ability to work under stress.

Professional Experience

New Insurance XYZ. 1

2000 Till date

Senior Customer service representative

Key Responsibilities:

  • Major tasks included reviewing the denied application forms from the insurance companies and analyzing the denial status
  • Train the new hires about the process to be followed in resolving the claim issue
  • Monitor calls of agents on the floor and ensure quality service provided to the customer
  • Furnishing the relevant documents to the companies and expedite the process
  • Maintain records of all the cases.
  • Analyzing the complex cases and complete documentation formalities for court, if needed.

Our Insurance 1996- 2000

Customer service representative

Key Responsibilities:

  • Major tasks included reviewing the denied application forms from the insurance companies and analyzing the denial status
  • Furnishing the relevant documents to the companies and expedite the process
  • Maintain records of all the cases.
  • Analyzing the complex cases and complete documentation formalities for court, if needed.
  • Assist the team leader in conducting training for new hires

Educational Qualification:

  • Bachelor’s degree in Arts, College of Florida.

Languages known:

  • Fluent in English
  • German

Other Interests:

  • Learning new technology
  • Travelling different parts of the world

Significant Achievement:

  • Received best employee of the month award three times in a row.

Category: Insurance Loans Resume Templates

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