Hotel Front Desk Agent Resume Template


A hotel Front Desk Agent acts as the first line of contact for the hotel. They welcome guests and entertain them as well as provide their needs for a specific room that would suit their standard without compromising their budget. They also answer the phones and make reservations for both walk-in guests and reservation made in advance. They also handle requests for guest staying in the hotel such as additional linen, pillows or toiletries.

Hotel Front Desk Agent Template

Natasha Bloomsberg

N C Street, Washington DC

Washington DC, 26458

Phone: (415) 425-4000

Natasha.bloomsberg@crowneplaza.com

Objective

Front Desk Clerk seeking broader horizons and opportunities for the hotel industry

Summary of Qualification

  • Excellent customer relations offering an accommodating personality
  • Excellent verbal and written skills in English, Mandarin and Spanish language
  • Effective and efficient planning and multitasking ability
  • Dependable and always works with a smile, has high energy and with pleasing personality

Career Experience/Job History

2007 – 2011: Front Desk Clerk, Crowne Plaza Washington DC

  • Handled reservations both for walk-in guests or reserved guests at the hotel
  • Welcomes and informs additional amenities and promotions by the hotel
  • Schedules tour shuttle and tour schedules for guest
  • Handles deposits and payments for room accommodation and incidental charges for the guests
  • Handles requests and wake up calls by guests as requested

2005-2007: Front Desk Clerk, Holiday Inn White House Area

  • Responsible for accommodating guests staying at the hotel
  • Handles reservations for guests coming as walk in or pre reserved rooms at the hotel
  • Provided assistance and recommends concierge for guests that need extra help with their stay at the hotel
  • Schedule appointments at the hotel restaurants for requesting guests

Education

1998-2002: Bachelor of Science in Hotel and Restaurant Management, Harvard University

Professional reference will be furnished upon request

Category: Entertainment Resume templates

Leave a Reply