A hotel Front Desk Agent acts as the first line of contact for the hotel. They welcome guests and entertain them as well as provide their needs for a specific room that would suit their standard without compromising their budget. They also answer the phones and make reservations for both walk-in guests and reservation made in advance. They also handle requests for guest staying in the hotel such as additional linen, pillows or toiletries.
Hotel Front Desk Agent Template
Natasha Bloomsberg
N C Street, Washington DC
Washington DC, 26458
Phone: (415) 425-4000
Natasha.bloomsberg@crowneplaza.com
Objective
Front Desk Clerk seeking broader horizons and opportunities for the hotel industry
Summary of Qualification
- Excellent customer relations offering an accommodating personality
- Excellent verbal and written skills in English, Mandarin and Spanish language
- Effective and efficient planning and multitasking ability
- Dependable and always works with a smile, has high energy and with pleasing personality
Career Experience/Job History
2007 – 2011: Front Desk Clerk, Crowne Plaza Washington DC
- Handled reservations both for walk-in guests or reserved guests at the hotel
- Welcomes and informs additional amenities and promotions by the hotel
- Schedules tour shuttle and tour schedules for guest
- Handles deposits and payments for room accommodation and incidental charges for the guests
- Handles requests and wake up calls by guests as requested
2005-2007: Front Desk Clerk, Holiday Inn White House Area
- Responsible for accommodating guests staying at the hotel
- Handles reservations for guests coming as walk in or pre reserved rooms at the hotel
- Provided assistance and recommends concierge for guests that need extra help with their stay at the hotel
- Schedule appointments at the hotel restaurants for requesting guests
Education
1998-2002: Bachelor of Science in Hotel and Restaurant Management, Harvard University
Professional reference will be furnished upon request