Collection Representative Resume Template

Collection Representatives are responsible for ensuring that the company’s collection of dues are on time, up to date and with the exact amount.  They keep track of their clients and keep in constant communication with them to inform them of their dues and to notify them of their payment schedules. They keep close coordination with the billing and bills delivery departments to ensure that the clients are receiving their bills ahead of their payment schedules.

Collection Representative Resume Template

Mark Sanders

9090 Gilmore St.

Austin, 7893

Phone: (212) 210-2100


Hard working and highly reliable individual seeking for a position as Collection Representative

Summary of Qualification

  • Excellent in prompt monitoring and updating of billing records
  • Very good accounting and computation skills
  • Excellent social and interpersonal communication skills
  • With skills in operating computerized or manual programs for keeping records
  • Knowledgeable in drafting payment terms and conditions according to the company’s policies and regulations
  • Highly dependable and can work in shifts

Career Experience/Job History

2008 – 2011: Collection Representative, American Health Insurance

  • Evaluated insurance payment records of clients and identified those with pending payments and overdue
  • Informed clients of their delinquencies and dues through phone calls, emails and snail mails with attached description of their account
  • Verified information and receive credit card payments over the phone and the website and checked whether payments have been entered in the company
  • Constantly reminded clients with overdue bills and drafted payment schemes convenient to the client but acceptable to the company
  • Recorded and updated records of clients and issued closure of accounts to those who have bad records

2004-2008: Call Center Representative,  Cospachem Health

  • Received calls on billing and payment schedules of clients and lodged their payment online
  • Informed clients of delinquencies through phone calls


2000-2004: High School Diploma, Austin High School

Professional reference will be furnished upon request

Category: Insurance Loans Resume Templates

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