Customer service representatives interact with the customers and give them the required information about products and services. They and usually work in a call center .Customer services representatives help customers in opening account, resolving complaints and gathering information about products and services.
The candidates applying for the job of a customer service representative should have excellent communication skills, both written and verbal. They are also required to be well versed with the usage of computers. Give below is a sample resume of customer care representative for your reference.
Customer Service Representative Resume Template
Luke Martin
London UK
Mobile: 01212 45748793
Email: Lukem@jade.com
Objective : Customer care expert having experience in servicing customers through phones and emails and addressing their issues effectively looking for a challenging role in a reputed call center .
Professional Experience
2006 – 2010 Customer Service Representative, GX Computers, London
Responsibilities
- Communicating with multiple customers through phones.
- Trouble shooting customers technical issues.
- Helping to solve customer issues by giving them appropriate resolutions.
- Escalating unsolved customer issues to the next level
- Training the newly joined employees
- Giving suggestions to improve the existing customer care process
Professional Experience
2005– 2006 Customer Care Executive, Sell tone London
Responsibilities
- Replying to emails form customers.
- Customer service interactions both over phone and emails.
- Promoting new products
- Supporting sales representatives.
- Processing orders for products through phone.
Education
- High School Diploma, Jupiter High School , London 2000
Achievements
- Best customer care executive Sell tone 2006
Hobbies
- Socializing
- Sports
Reference
Can be provided upon request
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