With trend towards outsourcing the Business Process Outsourcing Sales Manager is responsible for getting corporate clients to off-shore their labor-intensive rule-based operations to more cost effective countries. The position has often evolved from a System Integration sales manager who offers 3rd party IT services to companies.
BPO Sales Manager Resume Template
Robert A. Englebert
Burbank, LA, California
Phone: 0818- 343-7687
Objective
To take on a management position in supporting the marketing and selling of BPO services to corporate clients for both front office and back office labor intensive operations.
Summary of Qualification
- Excellent verbal and written communication skills in English
- Excellent management, organizing and team building skills fro team-based selling.
- High project management experience in installing systems integration.
- Eight years of experience in the marketing and selling support for IT services in two of the countries largest IT companies.
Career Experience/Job History
2005 – Present: Account Manager, Cisco Systems, Ltd
- Provide client support in any project management initiative for systems and network integration development.
- Serve as a single point of contact for pre and post sales client support.
- Ensure that in-house resources as well as the technical staff necessary to consummate a project are available throughout the project engagement.
- Provide continuing sales support to clients after each engagement
- Secure competitor intelligence information
- Mentor new recruits into the sales force.
1999 – 2005 Sales Account Officer, Microsoft, Redmont
- Support nationwide dealer network for MS products and services
- Ensure complete product knowledge when facing the customer
Education
1995 – 1999
Bachelor of Science in Computer Engineering, MIT, Bastion
Professional reference will be furnished upon request