BPO Lead Manager Resume Template


After a BPO contract ahs been finalized, BPO Lead Manager heads and mobilizes the project management team consisting of onshore and offshore staff to effect the seamless knowledge transfer and operational turnover of outsourced services. He will supervise his counterpart in the offshore country to effect the successful offshoring of the processes.

BPO Lead Manager Resume Template

Alvin F. Stamper

Vance Ave., McEwen, Tennessee

Phone:  931-767-4568

stamper40@ycmail.com

Objective

To lead and manage your team of experts in offshoring BPO initiatives within the planned budget and timeframe as approved for the project.

Summary of Qualification

  • Eight years of experience in project management to better harness disparate talents to achieve business objectives
  • Excellent verbal and written communication skills in English
  • Excellent management, organizing and team building skills for team-based selling.

Career Experience/Job History

2003 – Present:  Systems Integration Project Manager, Atlas Consolidated Construction

  • Assist the Lead Project Manager in the data cabling, installation of IT hardware and networking resources and connectivity with 3rd party telecoms provider are available as committed.
  • Provide regular status updates on construction projects throughout the country are in compliance with city ordinances.
  • Supervise team members in systems integration work
  • Supervise the various resources and 3rd party contractors to ensure consummation of IT projects related to building construction

1999 – 2003:  Systems Project Manager, SAP

  • Provide client project management support ensuring that all deliverables from SAP are meant within expected timeframes.
  • Ensure that project resources are available as contractually committed
  • Provided regular project status updates to stakeholders

Education

2000 – 2005: Various in-house project management seminars

1993 – 1998: Bachelor of Science in Civil Engineering, University of Saint Mary

Professional reference will be furnished upon request

Category: Business Process Outsourcing (BPO) Resume Templates

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