Airline Refunds Manager Resume Template

Refunding unused airline tickets or segment tickets thereof is often authorized by a Customer Relations Officer even with tickets that are marked as non-refundable on a case-to-case basis for purely marketing purposes.  Approved refund requests, however, still goes through the standard accounting process prior to release to ensure proper system journalizing and to ensure that the ticket sales has entered the books. This is where the Airline Refunds Manager takes over, approving or rejecting refund requests unless already approved by an airline marketing executive.

Airline Refunds Manager Resume Template

Franklin K. Caplan

Belvedere, Atlanta, Georgia

Phone:  404-657-1134


To be an Airline Refunds Manager in an airline or financial company

Summary of Qualification

  • More than a decade experience as a Refunds Manger in an airline company.
  • Excellent skills in computerized accounting systems on UNIX such as SAP/Financials on the Oracle database platform.
  • Excellent verbal and writing communication skills, interpersonal and social skills as well as organization skills

Career Experience/Job History

2004 – Present:  Refunds Manager, Delta Airlines

  • Ensure compliance of all refund requests with airline policies and procedures.
  • Ensure that airline tickets for refunds not regular airline tickets not marked with “not refundable.”
  • Reject refund requests for non refundable tickets unless approved by airline executives for purely marketing purposes.
  • Approve refund requests within policies and procedures
  • Advise customer by phone or email that refunds are ready to be picked up
  • Approve fund transfers to customer accounts if they prefer to have the mode of payment by bank transfers.


1999 – Present:  Various in-house training and 3rd party seminars or funds management, airline ticketing operations and accounting system.

2001 – 2003: MBA, Georgia State University

2000:  Attended Air Transport Course conducted by US FAA.

1993 – 1997: BS in Economics, Michigan State University

Professional reference will be furnished upon request

Category: Management Resume Templates

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