Airline Customer Relations Officer Resume Template

The Airline Customer Relations Officers is front facing ground service work meant to restore the patronage of dissatisfied airline passengers.  Often accomplished as a post flight initiative to address customer complaints as well as responded to positive passenger feedback, the positions is now taking proactive stance to be present during pre-flight operations assisting sales and airport staff to ensure a totally satisfying travel experience starting on the ground.

Airline Customer Relations Officer Resume Template

Virginia S. Pierce

Fort Dodge, Iowa

Phone: 515-354-0998


To be a customer relations officer, preferably in a lead or supervisory position in a larger international airline

Summary of Qualification

  • 11 years airline marketing and sales with the last 4 as a Customer Relations Officer for two major airlines.
  • Excellent leadership, people management and organizing skills
  • Excellent interpersonal and verbal communication skills in English

Career Experience/Job History

2006 – Present:  Customer Relations Officer, Delta Airlines

  • Monitor and respond to post flight customer complaints
  • Participate in service enhancement programs to restore patronage of dissatisfied customers
  • Provide weekly and monthly reports on complaint handling
  • Provide passenger compensation for severe service lapses within prescribed allowances

1999 – 2006:  Sales Account Agent, LA Ticketing Office, Northwest Airlines

  • Provide courteous and efficient booking and ticketing services along with implementing loyalty mileage programs for frequent high fliers
  • Meet sales targets during lean travel seasons


1999 – 2006: Various in house training and 3rd party seminars on customer relationship management, airline loyalty management and airline customer psychology.

1995 – 1999: Bachelor of Arts in Mass Communication, New York State University

Professional reference will be furnished upon request.

Category: Transportation Resume Templates

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  1. Transportation Resume Templates | December 21, 2010
  1. Oscar Topete says:

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