Airline Customer Loyalty Program Manager Resume Template


As part of the sales and marketing effort, the customer loyalty program fro airlines commonly referred to as the frequently flyer programs a discounting features that rewards loyal airline patronage.  The program is administered by a manager who is focused on implementing the reward schemes designed to hold and retain customer patronage.

Airline Customer Loyalty Program Manager Resume Template

Cynthia H. San Pedro

Hudson St., Buffalo, NY

Phone: 718-897-6509

sanpedro30@ycmail.com

Objective

To be part of the marketing and sales team as an airline customer loyalty program manager or mileage program manager for a large international carrier.

Summary of Qualification

  • 8 years in the airline in the frequent flyer program administration with the last 4 years as a manager in the one of the largest airlines in the world.
  • Excellent customer relationships and loyalty management skills.
  • Excellent interpersonal and verbal communication skills in English and Spanish

Career Experience/Job History

2004 – Present:  Program Manager, SkyMiles, Delta Airlines

  • Monitor mileage fulfillment reports
  • Report on outstanding credit mileage versus availed mileage to management.
  • Coordinate with sales team in encouraging customers to enroll in the program success in the markets the airline serves.
  • Supervise and mentor new program officers.
  • Review and revise program features and benefits to reflect changing market conditions.

2002 – 2004:  Executive Club Administration Clerk, British Airways

  • Ensure that club mechanics are properly explained to travel agents
  • Provide program mileage consumption reports to management

Education

2002 – Present:  In-house training on the airline reservation and ticketing system, frequent flyer programs and pricing structure.

1998 – 2002:  Bachelor of Arts in Mass Communication, Swansea Institute of Higher Education, Wales

Professional reference will be furnished upon request.

Category: Transportation Resume Templates

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